Effective Date: July 7, 2026 · Last Updated: July 7, 2026
Sealmark Group Inc, a New York corporation ("Sealmark Group," "we," "our," or "us"), aims to be transparent about cancellations, rescheduling, and refunds. This policy describes how we handle these situations across our notary, Remote Online Notarization (RON), apostille, and loan signing Services.
If Sealmark Group travels to a scheduled appointment and the notarization cannot be completed for reasons outside our control (including but not limited to the signer being unavailable, unable to produce valid identification, unable or unwilling to sign, or the document being incomplete or improperly prepared), a No-Sign Contingency travel fee will apply.
This fee is disclosed and agreed to at the time of booking, before travel commences. It covers our reserved time and the travel to and from the scheduled location. Any additional fees for the actual notarial acts (which were not completed) will be refunded.
If we must cancel an appointment for any reason, including illness, emergency, weather, or technical issues with RON platforms, you will receive a full refund of any prepaid Service fees, or, at your option, we will reschedule at no additional charge.
A notary public is required by law to refuse notarization in certain circumstances, including but not limited to:
If we must refuse Service for any of the above reasons, the No-Sign Contingency travel fee may apply.
Apostille Services involve government fees charged by the New York Department of State and, where applicable, county clerks. Once documents have been submitted to a government office:
If you cancel an apostille request before submission to any government office, your service fee will be refunded in full minus any out-of-pocket expenses already incurred (e.g., shipping, certified copies).
Loan signings cancelled by the engaging title company, signing service, lender, or borrower are subject to the standard cancellation terms above. Print fees, travel fees, and trip fees may be retained where documents have already been printed or travel has commenced.
RON sessions that cannot be completed due to identity verification failure (e.g., the signer cannot pass knowledge-based authentication or credential analysis) are non-refundable, as the Service was rendered to the extent possible. We will work with you to identify alternative options.
To request a cancellation or refund, contact us as soon as possible at info@sealmarkgroupinc.com or by phone. Please include the appointment date, the booking name, and a brief reason for the request.
Approved refunds are processed through the original payment method via Stripe and typically appear within 5 to 10 business days, depending on your bank or card issuer.
We ask that you contact us first if you have any concern about a charge. We're committed to resolving issues fairly and quickly. Filing a chargeback without first contacting us may result in suspension of future Services.
We may update this policy from time to time. The "Last Updated" date at the top of this page indicates when changes were last made. The version in effect at the time of booking governs that appointment.
Sealmark Group Inc
Lawrence, NY 11559
Phone: (516) 631‑0081
Email: info@sealmarkgroupinc.com